SHIPPING & RETURNS
SHIPPING POLICY
Shipping fee is not refundable. We currently do not provide prepaid shipping label (returns shipping label) for requested returns.
RETURN & EXCHANGE POLICY
We have a 14-days, no-questions-asked return policy for all of our eyewear. If you are unhappy for ANY REASON, you may return your eyeglasses for a full refund on your original order (except shipping, which is not refundable) or a one-time exchange at no cost. (Exchanges for higher-priced items will only be charged for the difference in price).
Simply follow the following instructions:
- Contact us online or via email info@smartvista.net within 14 days of receiving your eyeglasses. We will happily provide you a Return Merchandise Authorization (RMA) number. We cannot process or honor returns without an RMA number.
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Return the package within 14 days after receiving the RMA and make sure write the RMA number on the package. Refunds can only be issued after we have received the original merchandise back.
Returned items must be in original condition in the hard case you received from us. However you may keep any accessories as our free gift.
Shipping fee is NOT refundable.
Note: We do not provide prepaid shipping label (returns shipping label).
How do I set up a return?
No refund will be issued if customer entered the prescription incorrectly. However, we can offer one time remake with the correct prescription at no cost.
Email us at info@smartvista.net so we can get started on the return or exchange process. We’d love to hear your feedback too.
